Mix and Match

Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders safely and efficiently across Pakistan.

1. Delivery Coverage

We deliver nationwide across Pakistan through trusted courier partners. Delivery to remote or non-serviceable areas may require additional time.

2. Order Processing

  • Orders are processed within 1-2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times are:

Location Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) 2-5 Business Days
Other Cities & Towns 3-7 Business Days
Remote Areas 5-10 Business Days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on product weight, dimensions, and delivery location.
  • Free shipping promotions may be offered on selected products or order values.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan where available. Customers must pay the exact order amount to the courier upon delivery.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp so you can monitor your shipment status.

7. Delivery Attempts

If the customer is unavailable at the delivery address, the courier may attempt redelivery. Orders may be cancelled after repeated unsuccessful delivery attempts.

8. Dropshipping Fulfillment

As a dropshipping store, products may be shipped from different supplier warehouses. In some cases, items within the same order may arrive separately.

9. Delays Beyond Our Control

We are not responsible for shipping delays caused by:

  • Natural disasters
  • Public holidays
  • Strikes
  • Courier operational issues
  • Government restrictions
  • Incorrect shipping information provided by customers

10. Incorrect Address Information

Customers are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries caused by incorrect addresses or phone numbers.

11. Damaged or Missing Parcels

If your order arrives damaged or incomplete, please contact our support team within 48 hours of receiving the parcel with photos and order details for assistance.

12. Contact Us

For shipping-related inquiries, contact us:

Email: support@yourstore.com